Sinji uses its own warehouse in The Hague for packing and shipping products. Items from our warehouse are typically shipped within 1-2 working days. For orders from Switzerland, our local partner handles the processing to ensure a smooth import process and manage any duties and taxes. Therefore, shipping times may be slightly longer.

Shipping within the Netherlands costs €6.95. For destinations outside the Netherlands, the shipping cost is €7.95. Shipping is free for orders above €100 within the European Union, except for special product discounts and campaigns.

Sinji sends products that fit through the mailbox without tracking code.  In case the product will be send by parcel service, you can request the tracking code at our customer service. If, by unforeseen circumstances, you did not receive your order, contact our customer service.

All products can be returned within 14 days. To return a product, follow the following procedure:

1. Contact our customer service
2. The customer service will send you a return number and return address.
3. Use the return number, return address and instructions to return the product.
4. Depending on the reason of return, you will receive back the money paid or a replacement product.
5. If the return has not been handled as per return instructions, Sinji cannot guarantee proper handling of the return process.